Email Notifications
Email is a widely used and reliable channel for sending payment-related notifications to customers. It provides a secure way to communicate important payment details such as payment confirmations, status updates, and notifications for actions performed on a transaction (e.g., refunds, voids).
Prerequisites
Before email notifications can be sent, the following must be in place:
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Customer Email -- The customer's email address must be collected during payment transaction creation. To make the email field mandatory, contact the Ottu support team.
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Template Configured -- The email template must be fully configured and reviewed for accuracy before enabling email notifications. To configure email templates, contact the Ottu support team.
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Enable Email Templates -- Merchants activate email notifications by selecting the appropriate checkboxes during payment transaction creation. Templates can be enabled for pre-payment, post-payment, or both, depending on the requirement.
Notification Availability
Ottu sends email notifications to customers based on specific states in the payment lifecycle.
Pre/Post Payment States
Email notifications are triggered for the following payment states:
| State | Description |
|---|---|
created | Payment session has been created |
paid | Payment completed successfully |
authorized | Payment authorized (pending capture) |
canceled | Payment was canceled |
failed | Payment attempt failed |
expired | Payment session expired |
Operation States
Email notifications are also triggered for the following operation states:
| State | Description |
|---|---|
captured | Authorized amount was captured |
refunded | Payment was refunded |
voided | Authorized payment was voided |
For the E-Commerce plugin, pre-payment email notifications are not available. Only post-payment and post-operation email notifications are supported.
What's Next?
- SMS Notifications -- Configure SMS as an additional notification channel
- WhatsApp Notifications -- Set up WhatsApp notifications for your customers
- Notification Templates -- See the full template availability matrix
- Delivery Process -- Understand automatic vs. manual notification delivery