Notification Process: Automatic and Manual
In this section, we will explore when notifications are sent to customers and how merchants can manually trigger them.
These channels send notifications to customers in two ways:
Automatic Notification: A notification is automatically sent to the customer once a specific trigger state occurs.
Manual Notification: Merchants can manually trigger notifications by clicking on the three dots under the Action header within the Transaction Table. Then, select the icon of the desired notification channel (Email, SMS, or WhatsApp). Typically, the Action header is located at the end of each transaction row in the Transaction Table. For more details, refer to the Transaction Table section.
This channel does not send notifications automatically. Merchants must manually trigger WhatsApp notifications through Transaction Table as mentioned in the above section.
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