SMS Notifications

SMS is a fast and convenient channel for sending payment-related notifications to customers. With high open rates and immediate delivery, SMS is ideal for sending concise, time-sensitive payment details such as payment confirmations, status updates, or critical actions performed on a transaction (e.g., refunds, voids).

Prerequisites

To ensure SMS notifications work seamlessly, certain prerequisites must be met:

• Customer Phone Number: The customer’s phone number must be required and provided when creating a payment transaction. To set the phone number as a mandatory field, please contact Ottu support team.

  
• SMS Template Configuration: Ensure that the SMS related templates are fully configured and reviewed for accuracy and completeness before enabling SMS notifications. To configure SMS templates, please contact Ottu support team.

• Enabling SMS Templates: Merchant can enable these templates by selecting the corresponding checkboxes during the payment transaction creation process, either before or after the payment, depending on the specific requirement.

  
• SMS Provider: A dedicated SMS provider should be added and configured through Ottu support team.

SMS Notification Availability

Ottu sends SMS notifications to customers based on key states in the payment lifecycle. These states ensure that customers are informed about important transaction states in a timely manner.

Pre/Post Payment States

The following states trigger SMS notifications for payment events:

• created

• paid

• authorized

• canceled

• failed

• expired

For more information about payment states, refer to the Parent Payment States section.

Operation States

SMS notifications are triggered for key operation States, including:

• captured

• refunded

• voided

For further details on operation states, see the Operation Clauses section.

Pre payment SMS notification is not available for the E-Commerce plugin