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  • Prerequisites
  • SMS Notification Availability
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  1. USER GUIDE
  2. Notification Communication Channels

SMS Notifications

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Last updated 7 months ago

SMS is a fast and convenient channel for sending payment-related notifications to customers. With high open rates and immediate delivery, SMS is ideal for sending concise, time-sensitive payment details such as payment confirmations, status updates, or critical actions performed on a transaction (e.g., refunds, voids).

To ensure SMS notifications work seamlessly, certain prerequisites must be met:

  • Customer Phone Number: The customer’s phone number must be required and provided when creating a payment transaction. To set the phone number as a mandatory field, please contact .

  • SMS Template Configuration: Ensure that the SMS related templates are fully configured and reviewed for accuracy and completeness before enabling SMS notifications. To configure SMS templates, please contact .

  • Enabling SMS Templates: Merchant can enable these templates by selecting the corresponding checkboxes during the payment transaction creation process, either before or after the payment, depending on the specific requirement.

  • SMS Provider: A dedicated SMS provider should be added and configured through .

Ottu sends SMS notifications to customers based on key states in the payment lifecycle. These states ensure that customers are informed about important transaction states in a timely manner.

The following states trigger SMS notifications for payment events:

  • created

  • paid

  • authorized

  • canceled

  • failed

  • expired

SMS notifications are triggered for key operation States, including:

  • captured

  • refunded

  • voided

For more information about payment states, refer to the section.

For further details on operation states, see the section.

Pre payment SMS notification is not available for the plugin

E-Commerce
SMS Notification Availability
Pre/Post Payment States
Operation States
Ottu support team
Ottu support team
Ottu support team
Prerequisites
Parent Payment States
Operation Clauses